DOJ Probes Theme Parks for Disability Discrimination Over Walker Ban

The U.S. Department of Justice (DOJ) has initiated an investigation into United Parks & Resorts Inc., the parent company of SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando, following complaints that these theme parks have prohibited the use of rollator walkers, potentially violating the Americans with Disabilities Act (ADA).

The investigation aims to determine whether the ban on rollator walkers—mobility aids equipped with wheels and a seat—constitutes discrimination under Title III of the ADA. Complainants allege that the alternative mobility aids offered by the parks are unsuitable for their specific disabilities and often come with additional charges. The DOJ's Civil Rights Division and the U.S. Attorney’s Office for the Middle District of Florida are jointly conducting the investigation.

United Parks & Resorts Inc. is a global theme park and entertainment company that owns or licenses seven brands, including SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando. The ADA, enacted in 1990, prohibits discrimination based on disability in various areas, including public accommodations. Title III specifically addresses public accommodations and requires that individuals with disabilities have equal access to goods and services.

Individuals with disabilities have reported that the theme parks' ban on rollator walkers restricts their access. They assert that the alternative mobility aids provided are inappropriate for their needs and often require additional fees. The parks' websites state that walkers with seats are banned, but those without seats are allowed. Alternative mobility aids, such as wheelchairs and electric convenience vehicles, are available for rent. SeaWorld Orlando's website cites guest safety as the reason for the ban.

"The ADA protects every American from disability-based discrimination in places of public accommodation, including theme parks," said Assistant Attorney General Harmeet K. Dhillon for the Justice Department’s Civil Rights Division. "We are committed to upholding our federal civil rights laws so that no guest is denied access or charged more because of a disability."

"Every year, millions of people from around the world travel to Florida to visit our theme parks," said U.S. Attorney Gregory W. Kehoe for the Middle District of Florida. "No one should ever be denied equal access to public accommodations based on disability."

This investigation underscores the ongoing challenges individuals with disabilities face in accessing public accommodations and the importance of compliance with ADA regulations. The case highlights the need for companies to ensure their policies and practices are inclusive and do not inadvertently discriminate against individuals with disabilities.

The DOJ's investigation into United Parks & Resorts Inc. serves as a critical reminder of the ongoing need to uphold the rights of individuals with disabilities. As the case unfolds, it will likely prompt broader discussions on accessibility, corporate responsibility, and the enforcement of ADA regulations in public accommodations.