AI to Transform IT Work by 2030, Gartner Survey Finds

By 2030, artificial intelligence (AI) is projected to be integral to all information technology (IT) tasks, with 75% of work performed by humans augmented with AI and 25% executed solely by AI systems, according to a recent Gartner survey of over 700 Chief Information Officers (CIOs). gartner.com

This anticipated shift underscores the necessity for organizations to prepare both their technological infrastructure and workforce to effectively integrate and leverage AI capabilities. Gartner emphasizes the importance of balancing AI readiness with human readiness to sustain value from AI investments. gartner.com

Gartner, Inc., a leading research and advisory company specializing in information technology, conducted the survey in July 2025. The results were announced during the Gartner IT Symposium/Xpo, held in Barcelona, Spain, from November 10 to 13, 2025. gartner.com

The survey revealed that by 2030, CIOs anticipate that 0% of IT work will be performed by humans without AI assistance. Instead, 75% of tasks will involve human workers augmented by AI, and 25% will be handled exclusively by AI systems. This indicates a significant transformation in IT work dynamics and job roles. gartner.com

Gartner predicts that AI's impact on global jobs will be neutral through 2026, with AI creating more jobs than it eliminates by 2028. The focus is on workforce transformation rather than job loss. CIOs are advised to restrain new hiring, especially for roles involving low-complexity tasks, and to reposition existing talent toward new business areas that generate revenue. gartner.com

The integration of AI will necessitate new skills, such as enhanced motivation, critical thinking, and communication. Organizations are encouraged to develop training programs that not only teach new skills but also prevent the atrophy of existing critical skills. gartner.com

Despite the optimistic projections, several challenges must be addressed:

• Cost Management: Implementing AI solutions involves significant costs, including technology acquisition, training, and change management. Organizations must conduct thorough cost analyses to ensure sustainable investments. gartner.com

• Technical Capabilities: Not all AI technologies are ready for deployment. Organizations should assess the maturity of AI capabilities, such as accuracy and decision-making agents, before integration. gartner.com

• Vendor Selection: Choosing the right AI vendors is crucial. Options range from hyperscalers for large-scale rollouts to startups for industry-specific solutions. Each choice carries implications for scalability, expertise, and sovereignty. gartner.com

The integration of AI into IT work is not unprecedented. Previous technological advancements, such as the introduction of computers and the internet, similarly transformed the workforce. However, the scale and speed of AI adoption present unique challenges and opportunities.

As organizations navigate this transformation, it is imperative to proactively prepare their technological infrastructure and workforce. Balancing AI readiness with human readiness is essential to sustain value from AI investments and to ensure a smooth transition into an AI-integrated IT landscape.