DOJ Investigates United Parks & Resorts for ADA Compliance Issues

The U.S. Department of Justice (DOJ) has initiated an investigation into United Parks & Resorts Inc., the parent company of SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando, to assess potential violations of the Americans with Disabilities Act (ADA). This inquiry follows complaints alleging that these theme parks have prohibited the use of certain mobility aids, specifically rollator walkers with seats, thereby potentially discriminating against individuals with disabilities.

The ADA, enacted in 1990, prohibits discrimination based on disability in public accommodations, including theme parks. The DOJ's Civil Rights Division, in collaboration with the U.S. Attorney’s Office for the Middle District of Florida, announced the investigation on November 25, 2025. Assistant Attorney General Harmeet K. Dhillon emphasized the importance of the ADA, stating, "The ADA protects every American from disability-based discrimination in places of public accommodation, including theme parks." U.S. Attorney Gregory W. Kehoe for the Middle District of Florida added, "No one should ever be denied equal access to public accommodations based on disability."

The investigation was prompted by complaints from individuals with disabilities who reported that the parks' ban on rollator walkers with seats hindered their ability to access the facilities. Complainants alleged that the alternative mobility aids offered by the parks were unsuitable for their specific needs and required additional charges.

In response to the investigation, SeaWorld Orlando addressed the policy change, explaining that the decision to prohibit rollator walkers with seats was due to "misuse and safety-related incidents in the parks." The company noted that these devices were sometimes used as wheelchairs, which is not recommended by manufacturers. To accommodate guests, SeaWorld stated that those arriving with non-permitted devices are offered approved alternatives at no cost, including rollators without seats and wheelchairs.

As of December 8, 2025, United Parks & Resorts Inc. (formerly SeaWorld Entertainment Inc.) was trading at $35.45 per share.

This investigation highlights the ongoing challenges faced by individuals with disabilities in accessing public accommodations. The outcome could set a precedent for how theme parks and similar venues accommodate guests with mobility impairments, potentially influencing policies nationwide.

While there have been previous instances of ADA-related investigations in various industries, this case is notable due to the prominence of the theme parks involved and the specific focus on mobility aid policies.

The DOJ's investigation into United Parks & Resorts Inc. underscores the critical importance of adhering to ADA guidelines in public accommodations. As the case unfolds, it will likely prompt broader discussions on the balance between safety protocols and accessibility rights.